RentBridge Docs

Troubleshooting / Contact Support

Contact Support

Get help when you need it.

Support Channels

In-App AI Support (Fastest)

Click the Help icon in your dashboard to chat with the AI Customer Service Agent — available 24/7. It answers most questions instantly (rates, bookings, policies, how-tos) and escalates to a human when the issue needs one.

Email

support@rentbridge.ai

Best for anything the chat can't resolve: account issues, billing questions, data problems, escalations.

Response times by plan:

Plan Target first response
Starter 24 hours
Professional 4 hours
Enterprise / Fleet 1 hour

Before Contacting Support

Save yourself a round-trip:

  1. Common Issues & Fixes — covers the most frequent problems, including booking-flow transitions, payouts, and deposits
  2. System Status — check the API health endpoint if things seem down
  3. Refresh / re-login — expired sessions (30-minute tokens) explain a surprising number of "bugs"

Information to Provide

The more of this you include, the faster the fix:

  • Your account: company name and email
  • What happened: what you did, what you expected, what you got
  • When: approximate time (helps us find your requests in the logs)
  • IDs: rental, equipment, or settlement ID if the issue is about a specific record
  • Screenshots if visual

Priority Guidance

Tell us how urgent it is:

  • Critical: can't log in at all, suspected data loss, suspected security breach → put "URGENT" in the subject
  • High: a core flow broken (booking, settlement, payout)
  • Normal: something behaving unexpectedly, questions, requests

Security Incidents

Suspect a security issue? Email compliance@rentbridge.ai immediately with "URGENT: Security Incident" in the subject. Don't post details publicly. We respond to security reports first, investigate thoroughly, and keep you informed.

Billing & Account

Email billing@rentbridge.ai for invoice questions, plan changes, refunds, or payment-method problems — include your account email and the Stripe invoice number if you have it. Most subscription issues can also be self-served in the Stripe Billing Portal (see Stripe Billing).

Feature Requests & Feedback

Ideas make the roadmap. Email support@rentbridge.ai with what you need and the problem it solves — several of the platform's "coming soon" items exist because customers asked.

Contact Summary

Last updated: April 2026