Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RentBridge AI platform and services ("Services") provided by Boldera Labs LLC, operating as RentBridge AI ("RentBridge," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using RentBridge, you confirm that you are at least 18 years old, have the authority to bind the organization you represent, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2. Account Terms

• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity under your account.
• Each account is for a single organization. Multi-tenant access is isolated; you may not access another tenant's data.
• You must promptly notify us of any unauthorized access to your account.

3. Subscription & Billing

• RentBridge offers tiered subscription plans (Starter, Professional, Enterprise) billed monthly.
• All plans include a 14-day free trial. No credit card is required to start your trial.
• After the trial period, your selected plan will begin billing automatically unless you cancel.
• You may upgrade, downgrade, or cancel your subscription at any time. Changes take effect at the start of the next billing cycle.
• Overage charges (e.g., exceeding your plan's equipment unit limit) are billed monthly in arrears.
• All fees are in US dollars and are non-refundable except as required by law.
• We reserve the right to modify pricing with 30 days' written notice.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorized access to other accounts, systems, or networks.
• Upload malicious code, viruses, or harmful content.
• Interfere with the integrity or performance of the Services.
• Reverse engineer, decompile, or disassemble any part of the platform.
• Resell, sublicense, or redistribute access to the Services without our prior written consent.
• Use the platform to send unsolicited commercial messages (spam) in violation of CAN-SPAM or similar laws. All email communications sent through the platform must include accurate sender information, a clear unsubscribe mechanism, and comply with applicable anti-spam legislation.

5. Equipment Data Ownership

You retain full ownership of all equipment data, customer data, inspection photos, rental agreements, telematics data, and other content you upload or generate through the Services ("Your Data"). We do not claim ownership of Your Data.

You grant us a limited license to process, store, and display Your Data solely to provide and improve the Services, including powering AI features such as damage assessment, pricing optimization, and predictive maintenance.

Your Data is logically isolated from other tenants. We implement strict tenant isolation controls to ensure no customer can access another customer's data.

6. Intellectual Property

The RentBridge platform, including its software, design, AI models, documentation, and branding, is owned by Boldera Labs LLC and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology. AI-generated outputs (pricing recommendations, maintenance predictions, damage assessments) are provided as decision-support tools and are not guaranteed to be accurate.

7. Service Level Agreement

• We target 99.9% uptime for the RentBridge platform, measured monthly.
• Scheduled maintenance windows will be communicated at least 48 hours in advance.
• Enterprise plan customers receive priority support with a 4-hour response time for critical issues during business hours (Monday-Friday, 8 AM - 6 PM Mountain Time).
• We are not responsible for downtime caused by third-party services, force majeure events, or your own systems.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTBRIDGE AND BOLDERA LABS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR EQUIPMENT DAMAGE ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

AI-powered features (pricing recommendations, maintenance predictions, damage assessments) are provided "as is" as decision-support tools. You are responsible for validating and acting on AI outputs. We do not guarantee the accuracy of AI-generated recommendations.

9. Termination

• You may cancel your account at any time through the platform settings or by contacting us.
• We may suspend or terminate your account if you violate these Terms, fail to pay fees, or engage in activity that harms the platform or other users.
• Upon termination, you may request an export of Your Data within 30 days. After 30 days, we may delete Your Data in accordance with our data retention policy.
• Sections regarding Intellectual Property, Limitation of Liability, Governing Law, and Dispute Resolution survive termination.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. Any legal proceedings arising from these Terms shall be brought exclusively in the state or federal courts located in Washington County, Utah.

11. Dispute Resolution

Before initiating formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at matt@rentbridge.ai. We will work in good faith to resolve the issue within 30 days.

If informal resolution fails, disputes shall be resolved through binding arbitration administered under the rules of the American Arbitration Association, conducted in Washington County, Utah. Either party may seek injunctive relief in court for intellectual property violations or unauthorized data access.

12. Email Communications

By creating an account, you consent to receive transactional emails related to your use of the Services (rental confirmations, maintenance alerts, billing notifications). You may also opt in to receive marketing communications. You can unsubscribe from marketing emails at any time using the unsubscribe link in each email. All email communications comply with the CAN-SPAM Act and applicable anti-spam laws.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, contact us at: